Scheduled service maintenance outage for the BookingPoint System from 4pm Friday 18th Aug to 12am Sunday 20th Aug, please note no new bookings can be made during this period.

Induction Troubleshooting

How to check which inductions you have completed


Use the Induction Checker to check your completed and processed inductions for 2023: Complete an Induction Check HERE.

The information will be sent to your student or staff email account.


Where are the inductions located?

They can be found embedded directly in the course canvas site that requires them via: https://canvas.newcastle.edu.au/

Select your Course, then Modules, then the Compulsory WHS Inductions module.


How do I submit my induction to each course to unlock more inductions?

Upon successful completion of each induction, you must ‘Submit’ it to the course, this will notify your tutors that you have completed the induction.

Submitting the induction will unlock additional inductions found on that course’s Canvas site.

Select the appropriate tickbox and press ‘Submit quiz’

To resolve:

  1. Open the required induction (in the above example, ‘HCISS General Induction 2023’)
  2. Complete the induction
  3. Select the appropriate tick box found at the very bottom of the page
  4. Press ‘Submit Quiz’

I have already completed an induction this year, but another course is requiring that I do it again...

If another course requires the same induction, to skip retaking the induction, still select ‘Take the quiz’ and answer accordingly using the second tick box, found in the section at the very bottom of the page:

This will notify your tutors and course-coordinators that you have completed the induction.

IMPORTANT: If you select this option and you have not successfully completed the induction, you will not be added to the database, gain swipe or TRAKA key access, gain access to any items in the Booking Systems, or be allowed into the facilities.


A required induction is greyed-out

Extra inductions are greyed out until you ‘Submit’ the completion of the previous induction for your class, this is to let the tutor know that you have completed it:

To resolve:

  1. Open the previous induction (in the above example, ‘HCISS General Induction 2023’)
  2. Select the appropriate tick box found at the very bottom of the page
  3. Press ‘Submit Quiz’

The next induction should unlock.


I didn’t receive a confirmation email of my induction attempt…

The most likely cause for this is an incorrectly entered student or staff number.

Your student number should be entered beginning with the letter ‘c’, followed by seven numbers, e.g. c1234567

If you believe this has happened, please submit a Technical Ticket issue, selecting ‘Booking Systems, Inductions & Swipe Access’ as your Impacted Area.

If this has happened outside Technical Operation hours, such as over the weekend or after 5pm, it will be faster to retake the induction.


“This quiz is part of the module and hasn’t been unlocked yet.” – Canvas App Error

This is a known error that can occur in the Canvas Student App, causing the General Induction and subsequent inductions to be locked. See below for steps to bypass:

A known error from the Canvas App

To resolve:

  1. Open a web browser on your phone, tablet or computer (such as Chrome, Safari or Firefox)
  2. Go directly to canvas.newcastle.edu.au – Do not launch the app if prompted to do so
  3. Visit your course site
  4. Select ‘Modules’ (found in the top right)
  5. Navigate to the required inductions from here (turning your device into landscape mode in some cases can provide a better viewing experience)

We have reported this issue to the Canvas LMS team.


Password protected inductions

If you are greeted with a prompt to enter a password before starting an induction and you are required to do the induction, please access the induction via your Course Canvas site. If the induction is greyed out, please see the above solution: A Required Induction Is Greyed Out for more information.

If you do not have access to the induction via your Course Canvas Site, please see Request a Specialist Induction for further information on obtaining a password.


Requesting a Specialist Induction outside of coursework

Access to specialist equipment or spaces outside of normal class requirements may be required for research, particular assignments or work-integrated learning outcomes.

For equity purposes, the primary users of bookings are classes, however, if there is available time outside class usage needs, specialist equipment and spaces may be booked upon completion of the associated specialist induction.

Please see Request a Specialist Induction for further information.


I have a Student & Staff account, do I have to do inductions twice?

You only need to complete each induction once per calendar year, under one of your uni IDs. When completing inductions, please submit under one Uni ID only (preferably your staff numberplate).

Then submit a Technical Ticket Request, selecting ‘Booking Systems, Inductions & Swipe Access’ as your Impacted Area – asking to have your inductions copied over to your Staff or Student account (whichever you did not originally complete them under).

This will enable card access to be activated on both cards.


I am an academic staff member, how do I complete my inductions?

As the required inductions are embedded in the courses you are teaching, you can complete them by selecting ‘preview quiz’ and undertaking it inside your Canvas site. If you require a different induction for your research, please Request a Specialist Induction.


I am enrolled in CIND3003, how do I complete my inductions?

Please access the General Induction via the CIND3003 Course Canvas site under the Compulsory WHS Induction module.

Further down in the modules section, there is another Research Specific WHS Inductions module, which contains every induction across the School. Please only complete those that are necessary for your research, discuss with your project coordinator, supervisor, or technical staff if uncertain.


I am undertaking an Honours degree, how do I complete my inductions?

Please access the General Induction via any CIND400X Course Canvas site under the Compulsory WHS Induction module.

Further down in the modules section, there is another Research Specific WHS Inductions module, which contains every induction across the School. Please only complete those that are necessary for your research, discuss with your supervisor if uncertain.


I am undertaking a PHD/Masters/RHD, how do I complete my inductions?

Please access the General Induction via the HCISS HDR Course Canvas site under the HCISS HDR City Campus WHS Inductions module found at the bottom of the Modules section, this contains every induction across the School. Please only complete those that are necessary for your research and discuss with your supervisor if uncertain.


I am a professional staff member, how do I complete my inductions?

If you require an induction for your work, please Request a Specialist Induction.


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Updated on August 14, 2023

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