Current Phase – Phase 3
Access to the Online Materials Store and Printing Services are currently OPEN.
Access to Booking Point is currentlyOPEN.
Technical Support
Due to risks imposed by COVID-19, HCISS Technical operations have been modified for all support services. These changes have been administered to align with NSW health and the University’s guidelines with a focus on the safety of staff, students, and members of the community.
Please note that these disclaimers may change in accordance with The University of Newcastle and NSW health COVID-19 Guidelines.
Returning to onsite technical operations will be based upon a 3-phased approach. These will be administered to align with NSW health and University guidelines regarding returning to campus.
Current Phase:
Phase 3 – Active
- Campus OPEN with full access to facilities.
- Completed inductions required for access to facilities and resources.
- All technical staff onsite
- Unrestricted bookings of facilities and resources allowed
- Face–to-face support allowed – zoom, email, phone support during operation hours (Mon – Fri 9am-5pm)
- All technical request logged through supPORTAL
Past Phases:
Phase 1 – Inactive
Nuspace, University House, Northumberland House, Conservatorium of Music and Building Q are CLOSED.
- City Campus CLOSED to students
- Technical staff Working From Home or onsite with minimal staffing (Team A/ Team B)
- No access to facilities or resources
- No face–to-face technical support – Only email, phone, zoom calls during operation hours (Mon – Fri 9am-5pm)
- All technical request logged through supPORTAL
Phase 2 – Inactive
- Campus OPEN with limited access to facilities. (UON Staff or Approved coursework only)
- Completed inductions required for access to facilities and resources
- Minimal technical staff onsite. The technical team will work on a rotating weekly roster (team A/ team B)
- Limited resource available based upon COVID-19 restrictions – Contactless pickup/ return
- No face–to-face technical support – Only email, phone, zoom calls during operation hours (Mon – Fri 9am-5pm)
- All technical request logged through supPORTAL
Further information can be found through the following links:
– Personal Protection Equipment (PPE)
– Contactless Pickup and Return
– Cleaning and Quarantine of Equipment
– Sanitisation and Hygiene packs
Further info can be found for – Phase 2 and Phase 3