Booking System Access Troubleshooting

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ISSUE: The account name and password you entered cannot be used to open this file.

SOLUTION(S):

• Double-check spelling of username (e.g. c1234567)
• First-time log-in for new users, password is 1234
• First-time log-in this calendar year for returning users, password is 1234
• Further log-ins are a user-set password
• Ensure you have completed all relevant inductions and waited up to three business days.
• Submit a Technical Ticket for assistance if the issue prevails

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ISSUE: Forgotten Password

SOLUTION(S):

• Submit a Technical Ticket Request to have your password reset to the default 1234
• For returning users in a new calendar year, your password is reset to 1234 automatically on the completion of the General Induction for that year

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ISSUE: Your account has expired

SOLUTION(S):

• Ensure you have completed the latest version of the required induction and waited up to three business days.
• At the beginning of each year, the previous year’s privilege sets expire. Please submit a Technical Ticket Issue if you believe this is affecting you.
• You may no longer have access to the booking system if your courses do not require its usage
• If this is the case, submit a Technical Ticket Request to request access to the specialist induction
• Submit a Technical Ticket Issue for assistance if the issue prevails

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ISSUE: Unable to see required equipment

SOLUTION(S):

• Double-check all required inductions have been completed
• Check which inductions have been processed for your Uni ID here
• Each induction allows access to additional privilege sets of equipment – tutors can provide information for required inductions
• Try changing from Day View or Week View – some equipment is only available over certain periods
• Submit a Technical Ticket for assistance if the issue prevails

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ISSUE: Unable to sign in. Too many users

SOLUTION(S):

• Wait up to 15 minutes and try signing in again
• Submit a Technical Ticket for assistance if the issue prevails

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ISSUE: HTTP Status 502 – Web server received an invalid response while acting as a gateway or proxy server.

SOLUTION(S):

• Please submit a Technical Ticket noting a 502 right away!
• Submit a Booking Request here: https://hciss.newcastle.edu.au/technical/ticket/ – Please specify what resources and how long you require them for
• See the Technical Staff directly on-site so they can make a booking on your behalf
• You can also call the Technical Team directly to explain your booking requirements and hear your options on: (02) 4985 4542

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ISSUE: HTTP Status 503 – Service unavailable: The worker machine is not running

SOLUTION(S):

• Please submit a Technical Ticket noting a 503 right away!
• Submit a Booking Request here: https://hciss.newcastle.edu.au/technical/ticket/ – Please specify what resources and how long you require them for
• See the Technical Staff directly on-site so they can make a booking on your behalf
• You can also call the Technical Team directly to explain your booking requirements and hear your options on: (02) 4985 4542

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ISSUE: I have a student and staff account

SOLUTION(S):

• Please complete your inductions under one of your Uni IDs only (preferably your staff account)
• Once complete, submit a Technical Ticket Request, selecting ‘Booking System’ as your Impacted Area
• Ask to have your inductions copied over to your Staff or Student account (whichever you did not originally complete them under)
• You will receive email confirmation once this has been completed
• Use each account accordingly, depending on the nature of your project

Issue Not Listed?

Please submit a Technical Ticket:

Technical Ticket